1. Shipping Fees
Orders under $98 will have a $6 shipping fee.
Orders $98 and above qualify for free shipping.
2. Processing Time
We aim to process and ship orders within 3 weeks of purchase, unless the item is a preorder.
For preorder items, please refer to the estimated timeline listed on the product page.
Please note that delivery times may vary depending on destination, peak seasons, or other external factors.
3. Shipping Carrier
We ship using Flexible Shipping Company for all orders.
Please make sure your shipping address is accurate to avoid delays or delivery issues.
4. Return Policy
Because most of our orders are international, we do not accept returns unless the product has a quality issue or was damaged during shipping.
5. Damaged Items
If your order arrives damaged, please contact us right away with your order number and clear photos so we can resolve the issue as quickly as possible.
6. Free Shipping Eligibility
Orders $98 and above qualify for free shipping.
7. Refunds
Refunds will be processed within 7 days after a return is approved and received.
All refunds will be issued to the original payment method.
8. Contact Us
If you have any questions or concerns, please reach out to us at:
hello.nyvixstudio@gmail.com