Effective Date: November 10, 2025

We want every customer to be 100% satisfied. If you have any questions or issues with your order or product, please email us at hello.nyvixstudio@gmail.com and we’ll do our best to help. We value every customer and are committed to resolving issues fairly and promptly.

Refund Policy

1. Failed Shipment or Out-of-Stock Items
If your order cannot be shipped or the product is out of stock, we will issue a full refund to your original payment method.

2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at hello.nyvixstudio@gmail.com.
Include your order number and clear photos of the product and packaging.
We’ll review the issue and offer a replacement or refund depending on the situation.

Order Cancellation

Regular orders can be canceled within 12 hours of purchase.
After this window, your order may already be in processing or production and may no longer be cancelable.

Custom or made-to-order items cannot be canceled once production has begun.

Custom Orders

All custom printed orders—including both SFW and NSFW content—are final sale and non-refundable unless the product arrives defective or damaged.
Please make sure your files meet our requirements before submitting them.

Custom Print Content Restrictions

We reserve the right to refuse or cancel any custom order containing:

  • Illegal or explicit sexual content involving minors

  • Non-consensual or exploitative material

  • Copyrighted artwork submitted without permission

  • Content that promotes hate speech, violence, or other illegal activities

Orders violating these terms may be canceled without a refund.

Limited Edition Items

Limited edition items are non-refundable.
We reserve the right to limit quantities per shipping address.
Orders exceeding reasonable purchase limits may be canceled, and if so, we will notify you by email.

International Shipping & Customs

In most cases, we handle customs processing and import duties for all supported countries.
Customers generally do not need to pay customs fees or handle clearance themselves.
However, customs procedures may occasionally cause shipping delays, so we appreciate your patience.

Contact Us

If you have any questions about this policy or your order, please reach out to:
hello.nyvixstudio@gmail.com